Terms of Service

§1 Validity towards entrepreneurs and definition of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity (§ 13 BGB).

§2 Formation of a contract, storage of the contract text

(1) The following regulations on the conclusion of a contract apply to orders via our internet shop https://anukhoney.com.

(2) In the event of a contract being concluded, the contract comes with

ANUK Honey GmbH
Matthew Pettersson, Bennet Riemeier
Winterhuder Weg 31
D-22085 Hamburg

Register number 148093
Hamburg Registration Court


(3) The presentation of the goods in our internet shop does not constitute a legally binding contract offer on our part,
but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a
binding offer to conclude a purchase contract.

(4) The following rules apply when an order is received in our online shop:
The consumer submits a binding contract offer by successfully completing the ordering procedure provided in our online shop.

The order takes place in the following steps: 1) Select the desired goods 2) Confirm by clicking the “Order” button 3) Check the information in the shopping cart ( cart ) 4) Press the “Checkout” button ( checkout ) 5) Register in the online shop after registering and entering the login details (email address and password). 6) Check again or correct the data entered. 7) Binding sending of the order by clicking the button “order with costs” or “buy”

Before the binding submission of the order by pressing the “back” button contained in the internet browser he is using after checking his details, he can return to the website on which the customer’s details are recorded and correct or correct input errors Close the Internet browser to cancel the ordering process. We immediately confirm receipt of the order by an automatically generated email (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders via our internet shop: We will send you the order data and our terms and conditions by email. You can also view the terms and conditions at any time at https://anukhoney.com/agb/.

For security reasons, your order details are no longer accessible on the Internet.

§3 prices, shipping costs, payment, due date

(1) The prices shown include statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of paying in advance,

Direct debit,
Credit card (Visa, Mastercard, American Express)

(3) If the consumer has chosen payment in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

§3a Coupon Code Terms

(1) The use of coupon codes is subject to the following terms:

  • Non-combinable: Each coupon code can be used only once and cannot be combined with other coupons.
  • Exclusions: Coupon codes do not apply to SALE items or products already marked as promotional.

(2) Newsletter Sign-Up Voucher: The voucher received upon signing up for our newsletter is valid for a single use and cannot be combined with other promotions.

§4 delivery

(1) Unless we have clearly stated otherwise in the product description, all of the items we offer are ready for dispatch immediately.
The delivery takes place latest within 5 working days.
In the case of payment in advance, the delivery period begins on the day after the payment order has been sent to the bank responsible for the transfer and, for all other payment methods, on the day after the contract has been concluded.
If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item also passes to the buyer only when the item is handed over to the buyer.

§5 retention of title

We reserve ownership of the goods until full payment of the purchase price.

§6 Right of withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers have a right of withdrawal in accordance with the following stipulation, whereby consumers are any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you,
who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us at ANUK Honey GmbH Matthew Pettersson, Bennet Riemeier Winterhuder Weg 31 D-22085 Hamburg, email anuk@anukhoney.com

inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.

Consequences of withdrawal

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

§7 withdrawal form

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To: Anuk Honey GmbH
Matthew Pettersson, Bennet Riemeier
Winterhuder Weg 31
D-22085 Hamburg

Email anuk@anukhoney.com

Herewith cancel (n ) I / we (*) the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) _____________________________________________________

Ordered on (*) / received on (*) __________________

Name of the / the consumer (s) _____________________________________________________

address of the consumer (s) _____________________________________________________

signature of the consumer (s) (only if notified on paper) __________________ date __________________

(*) Delete where inapplicable.

§8 warranty

The statutory warranty regulations apply.

§9 contract language

As contract language german will be available exclusively.

§10 customer service

Our customer service for questions, complaints and complaints is available on weekdays from 9:30 a.m. to 5:30 p.m.

Phone: +49 (0) 40 369 706 0
Fax: +49 (0) 40 369 706 1
email: anuk@anukhoney.com

to disposal.

As of November 2017

Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr . We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.